TERMS & CONDITIONS
We try to ensure that the information contained on our website and in our promotional material is accurate and up to date. However, resort and supplier information can change and errors can regrettably occur. We reserve the right to amend and/or give notice to any significant changes at the time of booking and recommend that you undertake a level of independent research or speak to one of our trained sales advisors should you wish to clarify any information.
The Terms & Conditions (“booking conditions”) below apply to all package holiday bookings made with Gentlemen’s Tours trading brand of Breathe Luxury Ltd. We are registered in England and Wales under company number 7803017.
Please read the booking conditions carefully, as they form the basis of your package holiday contract with Gentlemen’s Toursand set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them.
Except where otherwise stated, these booking conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “holiday”, “booking”, “contract”, “package”, “tour” or “arrangements” mean such holiday arrangements unless otherwise stated.
In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires and “lead name” means the person who makes the booking. “We”, “us” and “our” means Gentlemen’s Tours.
BEFORE YOU BOOK
1.1 Choosing Your Travel Package
We hope at Gentlemen’s Toursto we exceed far beyond your expectations. It’s important that you choose the right package for you.
Our staff are always happy to advise and give you their professional opinion; however it is important that you also conduct your own independent research to ensure you are happy with the arrangements being made.
1.2 Confirming Your Travel Package
The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all EU rights applying to packages.
We simply facilitate your connection to those who do provide or arrange travel products. Gentlemen’s Toursacts strictly as agent only and accepts no responsibility or liability for the acts or omissions of those actually providing the product or services booked.
When processing your booking will arrange for you to enter into a contract with the Travel Provider. Your booking through us is subject to both the role we play as an agent and the role of the Travel Provider. By completing your booking you are agreeing to our Agency Terms and the Booking Conditions.
Your booking is only confirmed when you receive an invoice for payment.
1.3 Tours / Third Party Bookings
Where holiday products or services are booked with Gentlemen’s Toursas the Principal provider, your contract will be with us and our full booking conditions apply. Further conditions may also be applied by our suppliers and together these make the ‘conditions of contract’ and constitute the entire agreement between you and Gentlemen’s Tours.
We offer assistance and reserve certain experiences and activities for you, for which we pay on your behalf to the tour supplier. In these circumstances, we only act as a booking agent for the operator or the excursion or activity concerned. Your contract will therefore be with the local tour operator which provides it and it does not from part of your contracted holiday arrangements with us. The contract will be subject to the local operator’s terms and conditions, some of which may exclude or limit its liability to you, and will be governed by local law and jurisdiction. Gentlemen’s Tours accepts no liability for any breach of contract or negligent act or omission of any excursion/activity provider.
In such instances, your contract will be with our travel supplier as the Principal provider, although the relevant terms of our own booking conditions will also apply.
Travel supplier’s terms and conditions can also be provided to you at the time of booking, upon request.
By proceeding with a booking, you acknowledge that you have read and understood all of the Conditions of Contract and agree to be bound by them. All on board/in resort accounts must be settled directly with the supplier.
1.4 General Health & Medical Requirements
Most of our tours are not suitable if you have any disability or have reduced mobility (including being confined to a wheelchair). Therefore, in the interest of safety and comfort for all groups as a whole, you must be fit enough to participate or alternatively you must have an able bodied carer to assist you throughout the tour. Please note that some of the featured touring itineraries may involve early starts and long days, with substantial travel between featured sites and destinations. As vehicle and road standards may not be comparable to that of the UK, please keep this in mind when considering any personal health concerns, as well as your general comfort.
If you have any medical condition or disability which may affect your holiday or any special requirements as a result of any medical condition or disability (including any which affect the booking process), please tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any significant change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your holiday develops after your booking has been confirmed.
1.5 Meals & Extras
Breakfast, Lunch and Dinner, if included, are based on hotel restaurant menus unless specified otherwise in your travel documentation.
Special diets of any kind (including vegetarian) can seldom be catered for adequately within the constraints of a table d’hôte menu and cannot be guaranteed. Anyone with special requirements should consider which meal plan is most suitable for their needs.
Where breakfast is included this will more commonly be continental breakfast, although full breakfasts are provided at certain hotels. Please ask at the time of booking if this is important to you.
Travel Packages including Breakfast, Lunch and Dinner, are advise to charge the bill to the hotel room. Before check-out Gentlemen’s Tours shall cover meal cost. This does not include drinks. Payment for any additional meals that is not included in your travel package must be made direct to the hotel.
At certain hotels we may offer a complimentary breakfast, lunch, and dinner, or hotel bar credit. At other hotels we may offer up to a 20% discount on food and/or beverage extras usually payable at the end of your stay. This offer is not available if you pay by credit card, nor is a cash alternative available.
Supplements for optional meal plans offer you the opportunity of being able to budget for extra costs before you go. In some cases you may find the cost of the meal cheaper locally, however we regret that it will not be possible to refund the difference either during or after your holiday.
1.6 Flight Seat Requests & Airlines
Please ensure that you check in early if you have particular seat preferences. Gentlemen’s Tours has no control over the allocation of seats by the airline and even if a request has been made with them to pre-book seats for you, no guarantee can be made that they will still be available on departure. Airlines may change the seat allocated to you for operational or safety reasons, for persons with reduced mobility or where otherwise deemed necessary, at their discretion. The provision of particular seats does not constitute a term of your contract with Gentlemen’s Tours. Please note airlines operate both older and more modern aircraft within their fleet. We regret we cannot guarantee the type of aircraft you will travel on as this may be subject to change and general availability. Although some airlines offer the facility to book seats online, this is not always possible when booking a holiday through us, as the holidays we offer are based on special Tour Operator fares.
1.7 Local Purchases
We cannot accept responsibility for any items you may purchase locally e.g.: jewellery/furniture etc. and the quality and value of such cannot be guaranteed. We recommend that you check whether or not any extra charges will be payable for import duty or freight as we are unable to assist with any costs you may incur in this respect.
1.8 Adult Entertainment & Escort Companions
We do not provide adult escorts / companions for our “Gentlemens”. We only bring you to adult entertainment establishment and locations that are renown of such adult entertainment.
Propositioning or buying “sex” or engaging into sexual activities between two concerning adults, Gentlemen’s Tours shall not be held accountable of any responsibility or wrong-goings that could accrue while on tour.
We advice and brief all of our Gentlemens before a adult tour begins in order to making sure you are aware of the pros and cons as your safety and well-being is our upmost importance.
1.9 Group Transfers
Our holidays include group transfers from airports/hotels and vice versa unless otherwise stated on the appropriate pages or your documentation. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group, with stops being made en route. The duration of your transfer will be dependent upon the individual arrangements required.
World weather is becoming more erratic and unpredictable and we cannot be held responsible for disappointment or disruption to your holiday due to bad or unusual weather conditions.
1.11 Our Staff
We pride ourselves on the quality and friendly professionalism of our staff. In our search to continually try and improve our level of service, we are committed to on-going training.
1.12 Our Staff
We pride ourselves on the quality and friendly professionalism of our staff. In our search to continually try and improve our level of service, we are committed to on-going training.
BOOKING & PAYING FOR YOUR HOLIDAY
2.1 Your Commitment To Us
When you wish to confirm a holiday booking you must pay a deposit of 50% per person of the holiday cost. The deposit will only be refundable as set out in these booking conditions. When you make a booking, the lead name confirms that you understand and have accepted these booking conditions and our Important Holiday Information which forms our booking conditions.
We reserve the right in our absolute discretion to refuse to accept any booking without necessarily specifying a reason. We will ask you at the time of booking to provide us with your first forename (as shown in your passport) as well as your title and surname.
When booking your holiday, if you wish to make a modification to a holiday we will try to assist. We accept various methods of payment, however please note that if you choose to pay by credit card, there will be a charge levied. You can of course opt for an alternative method of payment i.e.: Bank transfer or by debit card.
2.2 Our Commitment To You
We will arrange to provide you with the various services which form part of the Your Gentlemen’s Tour holiday you book with us. Before your booking is confirmed and a contract comes into existence, we reserve the right to increase or decrease, and correct errors in advertised prices and to change any of the information. Changes will be made known to you at the time of booking. A booking is not accepted until we issue an invoice. The date shown on the invoice, which will be sent to you is the date of booking. It is important to check the details on the invoice when you get it. If any details appear to be incorrect or incomplete, please contact us immediately as it may not be possible to make changes later.
We regret we cannot accept any liability if we are not notified of any inaccuracy (for which we are responsible) in any document within 10 days of our sending it out (5 days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. Once your booking is confirmed, you should ensure that you secure adequate insurance to protect yourself against any outlays.
Unless otherwise stated, your booking does not include visa fees, overseas airport taxes, overseas porterage or local taxes, levies or other compulsory charges that require payment by you, directly. Where possible, we will advise you of any local charges that may be due.
2.3 Paying For Your Holiday
After your booking is taken and a deposit received, a confirmation invoice will be sent to you detailing the total cost due. Full payment must be received not less than 28 days before departure. If we have not received full payment at least 20 days before departure, we reserve the right to treat your booking as cancelled by you and forfeit 10% of your deposit by way of cancellation charges. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in 3.2 depending on the date we reasonably treat your booking as cancelled.
All money paid by you to us will be held by Gentlemen’s Tours Client account on your behalf to book your tours and Holidays.
2.4 Pricing Errors
Whilst we make every effort to ensure the accuracy of the pricing information provided, regrettably errors may occasionally occur. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake), within 7 days of the time of booking or as soon as reasonably possible. If a booking is already in place, you will have the choice to continue with the chosen itinerary at the corrected price or amend to a different holiday. We reserve the right to cancel the booking if you do not wish to accept the price that applies to your holiday or any quoted alternatives.
2.5 Travel insurance & Protection
It is important that you have insurance cover and that it is adequate and suitable for your particular needs. If you fail to take out insurance and have to cancel your booking, you will be charged in accordance with our normal terms and conditions – see 3.2 – Cancelling your holiday. Furthermore, if you require medical/any other form of assistance whilst on holiday you will not be covered and you in turn may incur significant costs. Please read your policy details carefully and take them with you on holiday.
2.6 Travel Information & Documents
After booking you will receive an invoice with important information relevant to your destination. Please ensure that you check the details carefully and read all of the information provided. Approximately 10-14 days prior to departure you will receive your final itinerary. In the case of late bookings, changes or payments, this information may be emailed to you to ensure receipt.
CHANGE OR CANCEL YOUR HOLIDAY
3.1 Changes To Your Holiday
If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to assist but it may not be possible. Any request for changes must be made in writing by the person who made the original booking.
If it is possible to make the change, it will be subject to an administration charge of £50 per booking and payment of any further costs incurred by us as a result of the change. You should be aware that any such costs are likely to increase, the closer to the departure date the changes are made. If we agree that you may change your booking to a holiday of lower value and then you cancel that holiday, we reserve the right to levy cancellation charges on the value of the original booking.
Please note it will not be possible to make changes within 28 days of your scheduled departure date.
3.2 Cancelling Your Holiday
If you decides to cancel the holiday, the lead name must notify us of the decision in writing as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail. Cancellation will take effect from the day written confirmation is received by us.
A cancellation invoice will be sent within 7 days. If you do not receive this, please contact us immediately in order to prevent an increase in charges. Since we incur costs in cancelling your travel arrangements, if cancel before 28 days before a departure date then a charge of 10% shall be invoice and a refund of the remain amount will be transferred back to you.
if you decide to cancel during the 28 – 14 days to departure 50% shall be invoice and charged and a refund of the remain amount will be transferred back to you via your bank.
if you decide to cancel during the 14 days to departure 80% shall be invoke and charged and 10% shall be refunded back to you.
You may cancel your booking without paying cancellation charges if the performance of your holiday arrangements are significantly affected by Force Majeure. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office.
IF WE WANT TO CHANGE OR CANCEL YOUR HOLIDAY
4.1 If We Change Or Cancel Your Holiday Before Your Depature
We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking.
We plan arrangements a long time in advance of your holiday using independent suppliers over whom we have no direct control. On occasions changes do have to be made, and we reserve the right to make these. Most of these changes are minor. However, occasionally, changes are significant.
If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-
- accepting the changed arrangements (with any refunds that may be due to you for changes to a lower category of service); or
- selecting an alternative service from us, of a similar standard to that originally booked if available. If this holiday is cheaper than the original, we will refund the price difference. You will be liable to us for any additional costs payable for the new arrangements; or
- cancelling the booking or accepting our cancellation of the booking, in which case you will receive a full refund of all monies you have paid to us, within 14 days. This is subject to changes are before the 28 days to departure period.
4.2 Building & Development Work
Many hotels and resorts are continuing to develop, sometimes rapidly and intensively and often with little or no advance warning. Whilst we have no control over such work, as a responsible tour operator, it is important to us that you are aware of any significant building/refurbishment work that may be going on during your stay. General refurbishment at hotels is necessary to maintain standards but if we are informed of such work where this can reasonably be expected to have an effect on your holiday, we will endeavour to notify you of it as soon as possible, however near to your departure this may be.
4.3 Changes Due To Circumstances Beyond Our Control
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. In these booking conditions, “force majeure” means any unavoidable and extraordinary circumstances beyond our control which we or the supplier of the service(s) in question could not have avoided, even if all reasonable measures had been taken. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire and other situations which are outside our control.
4.4 If We Change Your Holiday Accommodation
We do not control the day to day management of your accommodation, and in exceptional cases it is possible that we may be advised that the reserved accommodation has been overbooked or your accommodation may have to be changed for other reasons. If this happens before your departure or on arrival in resort we will endeavour to provide accommodation of at least the same standard in the same resort area. If only accommodation of a lower standard is available we will refund the difference between the accommodation booked and that available, and will pay up to £50 per person for any inconvenience.
4.5 If We Curtail Your Holiday After Departure
Very rarely, we may be forced by “force majeure” (see 4.3) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. Please ensure you have adequate travel insurance in place to cover any such eventuality.
4.6 Minimum Numbers
We will indicate whether a particular holiday is subject to a minimum number of participants for its operation. We will advise you at least 30 days before departure if minimum numbers have not been reached and as a direct result your tour has to be cancelled.
You will then have the choice of changing your departure date at the appropriate at no additional cost, or having a refund of monies paid. No compensation will be payable and we are unable to offer refunds of any associated costs .e.g. insurance or visas etc.
Whilst every effort is made to operate a tour as advertised, on occasion it may be necessary to make changes to the accommodation, content, routing or order of an itinerary. Unless the change significantly alters the holiday, compensation will not be payable.
5.1 Flight Delays / Cancellations
If you experience difficulties with your outbound travel arrangements, such as long flight delays or cancellations,, no refunds will be given by the hotels for lost holiday time or unused accommodation, as rooms are held for delayed arrivals, not re-let.
5.2 Accommodation In The Tropics
In many hotels, especially beach resorts ‘insects’ in the rooms (e.g. cockroaches etc.) and the occasional rodent sighting are almost inevitable. It should by no means be taken as a sign of dirtiness, as it is simply a fact of life in these destinations. Views from some hotel rooms may be partly obscured by palm trees and other vegetation that can grow very quickly in tropical climates.
Gentlemen’s Tours does not tolerate bad behaviour we expect everyone to behave respectfully. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, tour leader or other person in authority, your behaviour is causing or is likely to cause danger, upset or damage to property or is persistently affecting the enjoyment of others, we reserve the right to terminate your holiday. Should this happen, no refund or compensation would be paid and we will have no further responsibility for your holiday arrangements including return travel.
5.4 Personal Belongings and Lost Items
For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, film, electrical or battery-operated appliances, as well as basic essentials such as a change of clothing and toiletries. It can be easy to lose items but it is your responsibility to look after your property at all times and you must ensure you are adequately covered by comprehensive insurance. If you lose any personal items whilst on holiday, please obtain a written report from a local representative, or police, to help with any insurance claim upon your return.
5.5 If You Have A Complaint While You Are On Holiday
If you have cause for complaint whilst on holiday, you must bring it to the attention of our Tour Manager and the hotel immediately and they will do their best to rectify the situation. If matters remain unresolved, your Tour manager will do their upmost to resolve the situation.
5.6 Gentlemen’s Tours Concierge
We offers 24 hour Concierge and assistance for emergency situations and to help resolve any general issues while you are on holiday. should you have a problem please talk to us.
5.7 Our Commitment To You For Your Holiday Arrangements
We have a duty to select the accommodation providers with reasonable skill and care. We have no liability to you for the actual provision of the accommodation, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the provider with reasonable care and skill, we will have no liability to you for anything that happens at the accommodation or any acts or omissions of the provider or others.
We also have no liability in the following situations:
i. where the accommodation cannot be provided as booked due to circumstances beyond our control (see the Note in clause 4.4)
ii. where you incur any loss or damage that could not have been foreseen at the time of your booking, based on the information provided by you.
iii. where you incur any loss or damage that relates to any business activity.
iv. where any loss or damage relates to any services which do not form part of our contract with you.
If we are found liable to you on any basis, we limit the amount we have to pay you to a maximum of three times the cost of your accommodation. This limit does not apply to cases involving death or injury.
(b) Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and we have not agreed to arrange them as part of our contract and any excursion you purchase in resort. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable care and skill as set out above and we do not have any greater or different liability to you.
(c)The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. Please note, however, our obligation is to exercise reasonable care and skill. We do not make any representation or commitment that your accommodation will comply with applicable local laws and regulations and failure to comply does not automatically mean we have not exercised reasonable skill and care.
(d) Our suppliers have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you. You can get copies of such conditions from our offices, or the offices of the relevant supplier.
(e) If we make any payment to you or any member of your party for death, personal injury or illness, you must agree to transfer to us or our insurers any rights you may have to take direct action against the person or organisation responsible for causing the death, personal injury or illness and you must co-operate fully with us in seeking recovery of any payment that we make.
(f)Whilst you are away on holiday you may be offered the opportunity to buy optional excursions and activities. These are provided by independent local companies, which are neither owned nor controlled by Gentlemen’s Tours. We acts only as an agent (if we make a booking for you). If you decide to buy an excursion or activity, your contract will be made with the local company which provides it and it will not form part of your contracted holiday arrangements with us. The contract will be subject to the excursion/activity provider’s terms and conditions, some of which may exclude or limit its liability to you, and will be governed by local law and jurisdiction.
We accepts no liability for any breach of contract or act or omission of any excursion/activity provider. Some excursions/activities may contain an element of risk or require a good level of physical fitness, and, if in doubt, you should make direct enquiries with the local provider, before deciding to buy and check that you are covered by your travel insurance policy.
If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for the remainder of your holiday not completed, or assist with any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
6.1 Law & Jurisdiction
We both agree that English Law will apply to your contract and to any dispute, claim or other matter of any description (hereinafter referred to as “claim”) which arises between us. We both also agree that any claim (and whether or not involving any personal injury) must be dealt with under the ABTA arbitration scheme or by the Courts of England and Wales.